Politique de retour

Refund policy

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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic goods, hazardous materials or flammable liquids or gases.

Additional non returnable items:
Gift cards
Downloadable software
Certain health and personal care items

To complete your return, we need a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS cassette, software, video game, open cassette or vinyl record
Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error
Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified time.

Late or missing refund (if applicable)
If you haven't received a refund yet, check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially released.
Then contact your bank. There is often a little processing time before a refund is posted.
If you've done all of this and still haven't received your refund, please contact us at support@coliss.com.

Exchanges (if applicable)
We only replace defective or damaged items. If you need to exchange it for the same item, send us an email to support@colisss.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit corresponding to the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift during the purchase, or if the order was subsequently shipped, we will send a refund to the person who will offer the gift and they will be informed of your return .

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